Order and Delivery FAQ

How much does Celergen cost?

One box cost $350 USD and is good for 1 month’s supply.

How long does delivery take?

  • Deliveries within the UAE* are processed within the next 24 hours.
  • Deliveries to Bahrain**, Kuwait, Oman, Qatar, Saudi Arabia and Jordan take no more than 3 working days.
  • Deliveries to Nigeria take 3-5 working days, depending on the location.
*Cash on delivery (COD) orders are available within the UAE.
**Bahrain shipment – Please note that customers may be required to go to Bahrain's Ministry of Health to claim their orders. Both Celergen Health and DHL will be in touch should you be required to do so.

What’s the cost of delivery?

Shipping is FREE.

How do I create an account?

Once you are requested to key in your personal information to place an order, you will see an option to create an account. It is suggested that you create an account in order to view the status of your order.

Is it safe to use my credit cards?

Yes. The payment gateways available for transactions are PayPal and CyberSource. If you already have a PayPal account you can pay through PayPal easily. If you want to use a credit card to complete a payment, you can choose CyberSource.

For PayPal, the transactions' safety can be found here.

For CyberSource, the transactions' safety can be found here.

When do I receive my tracking number? How can I check order status?

Once your order has been shipped out, you will receive an email with tracking information. If you have an account, you can login and check the status of your order.

Can I have my order shipped to an address that is different than my billing address?

Yes. But you must give us the correct billing address and the phone number your credit card company has listed on your account. This is for verification purposes. We do not ship out any order without proper billing information.

Can I combine multiple orders?

Unfortunately, No - this causes delays, shipping errors and credit card mischarges. Please make sure you have ordered everything you want before you proceed to checkout and complete your order.

Can I change my order after it has been placed?

It depends whether your order is still under process, we might still be able to change it. Call or email us immediately regarding this request. Most packages leave our warehouse within 48 hours after checkout, so it would be impossible to stop your order from being shipped out once it goes past that time period. In this case, our customer service representative can assist you in placing a Return Authorization Request.

What is your Return Policy?

Click here to read our Return & Refund Policy.

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